Question 1

How do I place an order on Origane Export?

Accepted Answer

Simply browse our products, select any desired color or size options, click "Add to Cart", and proceed to Checkout. You can complete your order as a guest without creating an account by providing your name, phone number, and delivery address.

Question 2

How can I track my package after ordering?

Accepted Answer

Visit our "Track Order" page from the header or footer menu. Enter your Order Number (e.g. ORD-261010-XXXX) along with your mobile number to view live courier status and estimated arrival.

Question 3

Can I cancel or modify my order after placing it?

Accepted Answer

Yes, as long as the order has not been dispatched from our central warehouse. Call our customer hotline (+880 1648184332) or chat on WhatsApp immediately with your order number to request cancellations or address updates.

Question 4

What payment options are accepted?

Accepted Answer

We support Cash on Delivery (COD) across all 64 districts in Bangladesh, bKash Mobile Banking, Nagad, and local/international Visa and MasterCard debit/credit cards.

Question 5

Is Cash on Delivery available everywhere in Bangladesh?

Accepted Answer

Yes, Cash on Delivery is available across all metropolitan cities and upazilas nationwide through our verified logistics partners (Steadfast, Pathao, RedX).

Question 6

Are online payments secure?

Accepted Answer

All digital transactions are protected with 256-bit bank-grade SSL encryption and processed through certified Bangladesh Bank-authorized payment gateways.

Question 7

How much is the delivery charge?

Accepted Answer

Standard delivery inside Dhaka city is ৳70 - ৳100. Delivery outside Dhaka across Bangladesh is ৳130 - ৳150. Orders over ৳3,000 qualify for FREE standard delivery.

Question 8

How long does delivery take?

Accepted Answer

Orders inside Dhaka are typically delivered within 24 to 48 hours. Deliveries outside Dhaka take 3 to 5 business days depending on the district location.

Question 9

What is your return policy?

Accepted Answer

We offer a 7-day hassle-free return guarantee for items that arrive defective, damaged, or incorrect. Tags must remain attached and the item must be in its original condition.

Question 10

How soon will I receive my refund?

Accepted Answer

Once the returned item is inspected at our hub (typically 24-48 hours), refunds are processed via bKash or direct bank transfer within 3 to 5 business days.

Question 11

Are Origane Export products genuine?

Accepted Answer

Every Origane Export product is quality-checked before dispatch and backed by our satisfaction guarantee. Contact our support team with your order number for verification.

Frequently Asked Questions

Orders & Tracking

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Returns & Authenticity

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